Assertiveness - Karen's Story
Case Study - Before
Karen works for an insurance company, on a weekly basis she finds that certain colleagues ask her to do some of their duties. Karen finds it tremendously difficult to say 'no', she thinks that it will cause an argument and that she will come across as rude. She also feels that people are taking advantage of her, her workload is increasing and this causes her stress levels to rise, she starts dreading going to work and her self-esteem and confidence are now being impacted on.
Case Study - After
After our Assertiveness Skills training Karen learns a variety of techniques that she can apply to her everyday life. She learns that saying 'no' is not ignorance, its just being assertive. People making requests of her time and effort are just trying to shift their own responsibilities and this is unfair to her. Now when Karen is asked to complete another person's task she does not feel guilty by saying 'no', she has learnt crucially that it how you say 'no'. So she uses one of the pre-prepared phrases 'I would like to, but I have to...'. She can now go on and complete her own tasks with ease of mind.
What if the problem persist?
If Karen didn't deal with her predicament then her work performance and health could have been further damaged. It is remarkable how someone's self-esteem can impact on their entire lives. When a person like Karen lost her ability to stand up for herself and she felt powerless. By saying 'yes' she found that short-term she lacked guilt and felt helpful, but long-term she felt resentment and anger as she felt like a push-over. These internal negative thoughts could potentially lead to depressed emotions.
Benefits
Karen felt a sense of empowerment after the course, she went back to her workplace ready to put into practice the tools she had picked up. Immediately she was able to get control over her responsibilities again, she feels better about herself and is determined to keep it up. The organisation now gets the best from a reliable worker.
The course
Have a Question?
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