Telephone Communication Training Course
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Course Details
Price: £115 per person
Time: 9:00am-12:00pm
Available: Bridgend, South Wales or Online
Telephone Communication - Course Overview
Whether you are dealing with existing or brand new customers then this half day course will enable you to make the right impression of your organisation by delivering an effective professional communication service. On this course you will learn about a variety of situations that you may encounter and how to deal with it professionally.
Whether you deal with sales, marketing, negotiations, complaint handling or services calls we have course content to match your particular circumstance. There are a variety of benefits from efficient telephone techniques including making the right impression, increased sales, improved customer satisfaction and effective conference calls saving time. You will also learn how to take down the correct customer contact details which is vital for follow-up conversations and sending out marketing material.
Telephone Communication - Course Dates 2024/25
21st Nov 2024 - Book Now - Bridgend19th Dec 2024 - Book Now - Online
23rd Jan 2025 - Book Now - Bridgend
27th Feb 2025 - Book Now - Online
27th Mar 2025 - Book Now - Bridgend
30th Apr 2025 - Book Now - Online
Telephone Communication - Course Content
Making the first impression count
Barriers to telephone communication
Active listening skills
Understanding the customers needs
Choosing the correct call action
Gaining accurate customer contact details
Taking 'difficult' calls
Personalise calls for customer types
Who is this course for?
This Telephone Communication training course in Bridgend (and Online) is for anyone who deals with the telephone. This may be new staff who require bringing up to speed with their job role or experienced staff who seek to make improvements on their telephone technique and manner.
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Our Approach
Our training approach focuses on small groups led by friendly trainers, ensuring a non-judgemental and comfortable environment where everyone feels supported.
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Effortlessly upskill your teams with on-site expert training, saving time and promoting a comfortable learning environment.
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Recent Feedback
Feedback plays a pivotal part of our Learning Process, it ensures that we maintain the standards that we have set and continue to make improvements.
"Eye opening course, didn't realise how non-verbal communication impacts on the message. Given me plenty of thought how I need to change."
"Fantastic training, the professional discussions were superb."
"An excellent course, will really help me communicate in the work place."
Online Learning Available
Some of our courses can be delivered online with a live trainer. Checkout our guidance on online learning.
Online Training
Have a Question?
If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Thursday from 8.30am to 4:30pm. Or complete the contact form.
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