Duration: Half Day

Delivered: Online & Face-to-Face

Our Assertive Communication course in Bridgend will enable individuals to effectively influence, listen and negotiate assertively with others.

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Duration: Half Day

Delivered: Online & Face-to-Face

This Coaching Skills course has beens specifically designed to meet the needs of individuals who are in their first coaching role.

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Duration: Half Day

Delivered: Online & Face-to-Face

Our Complaints Handling course has been designed for both written and verbal complaint handling, and will cover the investigating of the complaint.

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Duration: Half Day

Delivered: Online & Face-to-Face

Managing and resolving a conflict can be an extremely stressful event for anybody to deal with, it is only human behaviour to avoid conflict.

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Duration: 1 Day

Delivered: Online & Face-to-Face

This one day Customer Services Skills course is for those people who work either face-to-face with customers or via the telephone.

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Duration: Half Day

Delivered: Online & Face-to-Face

Our course is designed to equip participants with the skills and strategies needed to effectively manage verbal conflicts.

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Duration: Half Day

Delivered: Online & Face-to-Face

Our training course has been designed to take into consideration the modern workplace environment and the differing forms of communication.

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Duration: Half Day

Delivered: Online & Face-to-Face

Challenging conversations can be incredibly varied and complex, each situation is unique and has to be approached in that way.

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Duration: 1 Day

Delivered: Online & Face-to-Face

Our course is designed for those whose role includes speaking to the press and presenting their organisation to the world directly via the media.

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Duration: Half Day

Delivered: Online & Face-to-Face

Everybody has to negotiate, its an essential core skill that when improved can show staggering results depending on your current abilities and experience.

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Duration: Half Day

Delivered: Online & Face-to-Face

This course caters for a whole range of abilities from beginners to those who have had experience of delivering successful presentations.

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Duration: Half Day

Delivered: Online & Face-to-Face

This course caters for a whole range of abilities from beginners to those who have had experience of delivering public speaking commitments.

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Duration: 1 Day

Delivered: Online & Face-to-Face

Our course provides a 1-day training programme presenting the skills and techniques required by a successful salesperson in a business environment.

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Duration: Half Day

Delivered: Online & Face-to-Face

Whether you deal with sales, marketing, negotiations, complaint handling or services calls we have course content to match your particular circumstance.

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