De-escalating Verbal Conflict Course In-house
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Course Details
Price: Quote
Duration: 3 hours
Delegates: 4-16 delegates
Available: Online or South Wales & West
De-escalating Verbal Conflict - Course Overview
If multiple members of your organisation require our De-escalating Verbal Conflict course, an in-house programme is likely the most effective training solution. Our in-house programmes are straightforward to arrange, with training conveniently delivered at your location across South Wales. Furthermore, all our courses are offered with transparent pricing and no hidden costs.
Our 3-hour course is designed to equip participants with the skills and strategies needed to effectively manage and de-escalate verbal conflicts in various settings. Verbal conflicts, whether in personal or professional environments, can quickly escalate if not handled appropriately. This course aims to empower individuals with the tools to diffuse tense situations, promote understanding, and achieve positive outcomes.
Our course begins by examining the nature of verbal conflict, including common triggers and patterns that can lead to escalation. Participants will explore the psychological and emotional factors that often contribute to conflict, gaining insight into how stress, miscommunication, and unmet needs can fuel tension. Understanding these underlying dynamics is crucial for recognising when a conversation is at risk of escalating and for taking steps to prevent it from spiraling out of control.
Building on this foundation, the course introduces key de-escalation techniques. Participants will learn how to remain calm and composed in the face of conflict, using active listening and empathetic communication to diffuse anger and frustration. Emphasis is placed on the importance of body language, tone of voice, and word choice in reducing hostility and fostering a cooperative atmosphere.
De-escalating Verbal Conflict - Course Content
Causes of conflict
Non-verbal communication
Verbal communication
Active listening
Asking effective questions
Communication breakdown
Communication resolution models
Warning signs and escalation
Next steps when communication fails
Who is this course for?
Our course is ideal for individuals who frequently encounter verbal conflicts in their professional lives and want to learn how to manage these situations more effectively. It is particularly beneficial for those in customer service, healthcare, education, or any role that involves interacting with people in potentially high-stress environments. Additionally, it is suitable for anyone interested in improving their communication skills, enhancing their ability to remain calm under pressure, and fostering more positive and productive interactions in challenging situations.
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Our training approach focuses on small groups led by friendly trainers, ensuring a non-judgemental and comfortable environment where everyone feels supported.
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Effortlessly upskill your teams with on-site expert training, saving time and promoting a comfortable learning environment.
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Online Learning Available
Some of our courses can be delivered online with a live trainer. Checkout our guidance on online learning.
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If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Thursday from 9:00am to 4:00pm. Or complete the contact form.
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