Conflict Management Training Course

Course Details

Price: Quote
Duration: 3 hours
Delegates: 4-16 delegates
Available: Online or South Wales & West

Conflict Management - Course Overview

If multiple members of your organisation require our Conflict Management course, an in-house programme is likely the most effective training solution. Our in-house programmes are straightforward to arrange, with training conveniently delivered at your location across South Wales. Furthermore, all our courses are offered with transparent pricing and no hidden costs.

Join us for an engaging half-day Conflict Management training course, where participants will dive into the art of resolving conflicts with finesse and confidence. We understand that conflict can be a challenging and stressful experience, but we firmly believe in equipping individuals with the skills and knowledge to tackle it head-on. Throughout the course, we go beyond the theoretical aspects and immerse ourselves in interactive discussions and activities. By exploring the nuances of body language and non-verbal communication, participants will learn to discern the subtle signals that often precede conflicts. This heightened awareness allows them to intervene at the earliest stages, nipping potential conflicts in the bud. Benefits of this training include:

Enhanced conflict management skills
Improved communication abilities
Increased awareness of non-verbal cues
Practical tools for resolving conflicts
Greater confidence in handling conflicts
Proactive identification of early signs of conflict
Structured framework for conflict resolution
Improved problem-solving capabilities
Better understanding of escalating situations

Communication breakdowns are a common catalyst for conflicts, and we delve deep into the various communication methods that contribute to such breakdowns. By unraveling the intricacies of effective communication, participants gain a comprehensive understanding of how conflicts arise and can be resolved. Our approach to conflict resolution goes beyond mere theoretical understanding. We believe in providing practical tools that can be immediately implemented. Instead of relying on traditional role play, we facilitate dynamic discussions and interactive exercises that simulate real-life conflict scenarios. By actively engaging in these activities, participants enhance their problem-solving abilities and develop the confidence to handle conflicts in their personal and professional lives.

Conflict Management - Course Content

On our half day Conflict Management training course delegates will cover the following topics:

Causes of conflict
Non-verbal communication
Verbal communication
Active listening
Asking effective questions
Communication breakdown
Communication resolution models
Warning signs and escalation
Next steps when communication fails

Who is this course for?

This Conflict Management course is designed for individuals who want to develop the skills and knowledge to effectively manage and resolve conflicts with professionalism and confidence. It is particularly beneficial for those who frequently encounter verbal conflicts and are seeking strategies to resolve and neutralise challenging situations. If you find that being assertive alone is not sufficient in handling difficult circumstances, this course will provide valuable insights and techniques to navigate conflicts successfully.

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Our Approach

Our training approach focuses on small groups led by friendly trainers, ensuring a non-judgemental and comfortable environment where everyone feels supported.

In-house Training

Effortlessly upskill your teams with on-site expert training, saving time and promoting a comfortable learning environment.

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Recent Feedback

Feedback plays a pivotal part of our Learning Process, it ensures that we maintain the standards that we have set and continue to make improvements.

"I learned some new insights on how people relate to each and why conflict can be de-escalated."

NHS

"The role-play scenarios were not compulsory, which I thought was fantastic as some people can feel really anxious about doing them."

Newport City Council

"The relaxed atmosphere and how the trainer didn't make it feel like a normal teacher-pupil course."

General Dynamics

Online Learning Available

Some of our courses can be delivered online with a live trainer. Checkout our guidance on online learning.

Online Training

Have a Question?

If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Thursday from 9:00am to 4:00pm. Or complete the contact form.

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Sadia's Story - Case Study

See how Sadia used this Conflict Management training, by taking a look at our new series of learner case studies.

Sadia's Story

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