Complaint Handling Course in Bridgend
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Course Details
Price: £115 per person
Time: 9:00am-12:00pm
Available: Bridgend, South Wales or Online
Complaint Handling - Course Overview
Welcome to our Complaint Handling course in Bridgend and online. Dealing with complaints effectively is a critical skill for professionals in various roles and industries. This course is designed to equip you with the necessary techniques and strategies to handle complaints professionally, efficiently, and with empathy.
Throughout this comprehensive course, you will learn how to navigate challenging situations, actively listen to customer concerns, and address complaints with a solution-oriented approach. We will explore effective communication techniques, conflict resolution strategies, and methods for de-escalating tense situations. Our experienced instructors, who have extensive expertise in customer service and complaint resolution, will guide you through practical exercises, case studies, and simulations. You will have the opportunity to practice handling different types of complaints, receive personalised feedback, and develop a toolkit of effective responses and problem-solving approaches.
In addition to addressing customer complaints, this course will also emphasise the importance of proactive complaint management. You will learn how to identify patterns, analyse root causes, and implement strategies to prevent recurring issues, ultimately enhancing customer satisfaction and loyalty.
Complaint Handling - Course Dates 2025
19th Feb 2025 - Book Now - Online27th Mar 2025 - Book Now - Bridgend
30th Apr 2025 - Book Now - Online
22nd May 2025 - Book Now - Bridgend
26th Jun 2025 - Book Now - Online
31st Jul 2025 - Book Now - Bridgend
03rd Sep 2025 - Book Now - Online
08th Oct 2025 - Book Now - Bridgend
05th Nov 2025 - Book Now - Online
03rd Dec 2025 - Book Now - Bridgend
Complaint Handling - Course Content
Defining a complaint
The impact of handling a complaint in the correct manner
Organisational procedure and your role
Taking the initial complaint
Active listening skills
The initial complaint
Investigating a complaint system
Replying to a complaint
Who is this course for?
This Complaint Handling course in Bridgend is designed for professionals across industries who want to enhance their complaint handling skills and effectively address and resolve customer concerns. Whether you work in customer service, hospitality, retail, healthcare, or any other field where customer interactions are essential, this course will provide you with the necessary strategies and techniques to handle complaints professionally, efficiently, and with empathy.
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Our Approach
Our training approach focuses on small groups led by friendly trainers, ensuring a non-judgemental and comfortable environment where everyone feels supported.
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Online Learning Available
Some of our courses can be delivered online with a live trainer. Checkout our guidance on online learning.
Online Training
Have a Question?
If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Thursday from 9:00am to 4:00pm. Or complete the contact form.
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Zach's Story - Case Study
See how Zach used this Complaint Handling training, by taking a look at our new series of learner case studies.
Zach's Story
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