Managing Challenging Conversations Course
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Course Details
Price: Quote
Duration: 4 hours
Delegates: 4-16 delegates
Available: Online or South Wales & West
Managing Challenging Conversations - Course Overview
If multiple members of your organisation require our Managing Challenging Conversations course, an in-house programme is likely the most effective training solution. Our in-house programmes are straightforward to arrange, with training conveniently delivered at your location across South Wales. Furthermore, all our courses are offered with transparent pricing and no hidden costs.
Mastering the art of managing challenging conversations is pivotal in today's professional landscape. This course offers a comprehensive exploration into understanding and navigating complex interactions effectively. Participants delve into the intricacies of conflict perception, responses, and the multifaceted dimensions of challenging dialogues.
Our course goes beyond theory by incorporating practical application. Experience real-world application in our course as we examine 3-4 of your common customer scenarios. Through hands-on exercises and simulations, participants will apply learned principles to authentic challenges specific to their roles. This approach ensures direct applicability of acquired skills to real situations, enhancing confidence in managing challenging conversations with your teams or customers.
Explore the nuances of challenging conversations with our comprehensive course. Understand the dynamics and root causes of conflict, honing crucial communication skills to confidently navigate tough interactions. Dive into transactional analysis and ego states for a deeper grasp of interpersonal dynamics. Address breakdowns in communication proactively and explore diverse communication models to enhance your articulation and interpretation abilities. The course culminates in high-impact communication techniques, ensuring not only understanding but also leaving a positive and lasting impression. This training is invaluable for professionals in management roles or those dealing with challenging customers, providing practical insights and tools to handle difficult conversations effectively in both individual and group settings.
Managing Challenging Conversations - Course Content
During this 4 hour Managing Challenging Conversations course delegates will cover the following content:
Understanding a challenging conversation
Understanding the causes of conflict
Communication skills
Transactional analysis and ego states
Breakdown in communication
Communication models
High Impact communication
Who is this course for?
This training course on Managing Challenging Conversations is specifically designed for those who need to convey difficult messages to their teams or departments, whether in individual or group settings. It is particularly relevant for those who interact with challenging customers. The course will equip participants with effective communication strategies to handle difficult conversations with both internal teams and external customers, ensuring a constructive and positive outcome in various professional settings.
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Our Approach
Our training approach focuses on small groups led by friendly trainers, ensuring a non-judgemental and comfortable environment where everyone feels supported.
In-house Training
Effortlessly upskill your teams with on-site expert training, saving time and promoting a comfortable learning environment.
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"I've just been newly appointed to a team leader so this training will be very helpful for my future."
Citizens Advice
"Really enjoyed this course, have learned a range of techniques that I can now apply. Thanks!"
Ombudsman
"Very good course, I have to deal with many different personality types so need to find the right balance of projecting authority and also being approachable."
NHS
Online Learning Available
Some of our courses can be delivered online with a live trainer. Checkout our guidance on online learning.
Online Training
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If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Thursday from 9:00am to 4:00pm. Or complete the contact form.
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