Customer Service Skills Course In-house
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Course Details
Price: Quote
Duration: 4 hours
Delegates: 4-16 delegates
Available: Online or South Wales & West
Customer Service Skills - Course Overview
If multiple members of your organisation require our Customer Services Skills course, an in-house programme is likely the most effective training solution. Our in-house programmes are straightforward to arrange, with training conveniently delivered at your location across South Wales. Furthermore, all our courses are offered with transparent pricing and no hidden costs.
Our Customer Service in-house course will develop your workforces understanding of the different types of customers that they may have to face, and how to provide effective customer service to meet their needs and deal with their queries and problems. On this Customer Services Skills in-house course you staff will complete a series of modules, which we believe will give them a well-rounded approach to Customer Services. Effective customer service is about thoroughly understanding your services and products, this gives your workforce the foundation to deal with customers enquiries which is pivotal in the customer feeling satisfied with the outcome.
Great customer service is at the heart of most successful businesses, it can be the difference in the success of your business and its levels of growth. You are highly likely to sell to and retain satisfied customers. The knock on impact is that these customers may tell family, friends or colleagues about their experience, therefore effectively giving a testimonial to potential prospective customers. However a customer who has not been pleased may not buy your services or products on the basis of their treatment, this will leave a lasting impression of your organisation. People who experience bad customer service are likely to tell family, friends and colleagues about their treatment, this could have further implications in the long run.
Customer Service Skills - Course Content
Understanding the principles of excellent customer service
Identifying and meeting customer needs and expectations
Developing active listening and effective communication skills
Techniques for managing difficult customers and resolving complaints
Building rapport and fostering positive customer relationships
Maintaining professionalism in challenging situations
Recognising and addressing verbal and non-verbal cues
Personalising service to create memorable customer experiences
Handling high-pressure scenarios with confidence and composure
Encouraging customer loyalty and repeat business
Practical role-play exercises with constructive feedback
Strategies for maintaining a positive and proactive service mindset
Who is this course for?
If you work with customers either in person or over the phone and want to improve your customer service skills, then this training course is for you. Designed for individuals who want to enhance their ability to deliver exceptional customer service, the course provides practical skills and techniques that can be applied in real-life situations. Whether you are new to customer service or looking to improve your existing skills, this course is suitable for anyone who wants to build stronger relationships with their customers and improve customer satisfaction.
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Our Approach
Our training approach focuses on small groups led by friendly trainers, ensuring a non-judgemental and comfortable environment where everyone feels supported.
In-house Training
Effortlessly upskill your teams with on-site expert training, saving time and promoting a comfortable learning environment.
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Recent Feedback
Feedback plays a pivotal part of our Learning Process, it ensures that we maintain the standards that we have set and continue to make improvements.
"What impressed me the most was the emphasis on empathy and building genuine connections with customers. The course taught us to view each interaction as an opportunity to create a positive and memorable experience, a concept which I really liked!"
NHS
"Instructor was helpful and encouraged discussion and engagement in a relaxed atmosphere."
Welsh Rugby Union
"Found it very useful. Diolch!"
Newport City Council
Online Learning Available
Some of our courses can be delivered online with a live trainer. Checkout our guidance on online learning.
Online Training
Have a Question?
If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Thursday from 9:00am to 4:00pm. Or complete the contact form.
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