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Active Listening Duration: Half Day Delivered: Online & Face-to-Face This course will enable you to learn in a focused environment and learning is through the process of learning exercises carried out during the day. Read more
Assertive Communication Duration: Half Day Delivered: Online & Face-to-Face Our Assertive Communication course in Bridgend will enable individuals to effectively influence, listen and negotiate assertively with others. Read more
Body Language Duration: Half Day Delivered: Online & Face-to-Face Body language is a non-verbal communication where messages are sent through posture, eye-contact, movement, usage of space and tone of voice. Read more
Complaints Handling Duration: Half Day Delivered: Online & Face-to-Face Our Complaints Handling course has been designed for both written and verbal complaint handling, and will cover the investigating of the complaint. Read more
Conflict Management Duration: Half Day Delivered: Online & Face-to-Face Managing and resolving a conflict can be an extremely stressful event for anybody to deal with, it is only human behaviour to avoid conflict. Read more
Effective Communication Duration: Half Day Delivered: Online & Face-to-Face Our training course has been designed to take into consideration the modern workplace environment and the differing forms of communication. Read more
Interpersonal & Crucial Communications Duration: One Day Delivered: Online & Face-to-Face On this course you will learn how to manage and control challenging conversations, build rapport with colleagues and customers to create. Read more
Presentation Skills Duration: 1 Day Delivered: Online & Face-to-Face This course caters for a whole range of abilities from beginners to those who have had experience of delivering successful presentations. Read more
Public Speaking Skills Duration: Half Day Delivered: Online & Face-to-Face This course caters for a whole range of abilities from beginners to those who have had experience of delivering public speaking commitments. Read more
Telephone Communication Duration: Half Day Delivered: Online & Face-to-Face Whether you deal with sales, marketing, negotiations, complaint handling or services calls we have course content to match your particular circumstance. Read more